Privacy Policy

1. Introduction

Servunt Agency ("Servunt," "we," "us," or "our") is a digital advertising agency headquartered in Bujumbura, Burundi, with partner offices in Kigali, Rwanda and Nairobi, Kenya. We provide digital advertising management, website design, and AI integration services to businesses across East Africa and internationally.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website at servunt.com, use our contact forms, communicate with us via email, phone, or WhatsApp, or engage our services. By using our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

We are committed to protecting the privacy of individuals in Burundi, Kenya, Rwanda, Uganda, Tanzania, and all other countries from which visitors and clients interact with our services. This policy applies regardless of where you are located.

2. Information We Collect

We collect the following categories of information:

2.1 Information You Provide Directly

When you fill out our contact form, request a consultation, subscribe to our newsletter, or otherwise communicate with us, we may collect:

• Full name
• Email address
• Phone number (including WhatsApp number)
• Company or business name
• Website URL
• Service interests and preferences
• Monthly marketing budget range
• Decision-making authority within your organization
• Previous marketing experience and history
• Any additional information you include in your message

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies:

• IP address and approximate geographic location
• Browser type, version, and language preferences
• Device type (desktop, mobile, tablet) and operating system
• Pages visited, time spent on each page, and navigation paths
• Referring website or source (how you found us)
• Date and time of each visit

2.3 Information From Third-Party Platforms

If you engage our advertising services, we may access data from advertising platforms including Google Ads, Meta (Facebook/Instagram), TikTok, LinkedIn, and other platforms where we manage campaigns on your behalf. This data includes campaign performance metrics, audience demographics, and conversion data. We access this data solely to manage and optimize your advertising campaigns.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Service delivery: To respond to your inquiries, prepare proposals, set up and manage advertising campaigns, design websites, and deliver the services you have requested
• Communication: To contact you regarding your inquiry, provide project updates, share campaign performance reports, and send relevant business communications
• Website improvement: To analyze how visitors use our website, identify areas for improvement, and optimize the user experience for visitors across East Africa and beyond
• Marketing: With your consent, to send you newsletters, marketing tips, case studies, and information about new services that may benefit your business
• Legal compliance: To comply with applicable laws and regulations in Burundi and other jurisdictions where we operate
• Business operations: To manage our internal business operations, including record-keeping, invoicing, and financial reporting

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you voluntarily submit your information through our contact form or subscribe to our newsletter
• Contractual necessity: When processing is necessary to fulfill our service agreements with you
• Legitimate interest: When we have a legitimate business interest in processing your data, such as improving our website and services, provided this does not override your rights
• Legal obligation: When we are required by law to process or retain certain information

5. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with the following categories of service providers who assist us in operating our business:

• Email service provider (Resend): To deliver contact form submissions and transactional emails
• Hosting provider (Vercel): To host and serve our website
• Analytics tools: To understand website traffic and usage patterns
• Advertising platforms (Google, Meta, TikTok, LinkedIn): Only when you engage our advertising management services, and only to the extent necessary to manage your campaigns
• Payment processors (Flutterwave, M-Pesa, Wise): To process service payments securely

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify. We may also disclose your information if required by law, regulation, legal process, or governmental request.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. The types of cookies we use include:

• Essential cookies: Required for the website to function properly, including language preferences and session management. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. This includes page views, session duration, and traffic sources.
• Preference cookies: Remember your settings and preferences (such as your selected language — English or French) to provide a personalized experience on return visits.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website. Most web browsers allow you to manage cookies through their settings, including blocking or deleting cookies.

7. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include:

• All data transmitted between your browser and our website is encrypted using HTTPS/TLS encryption
• Access to personal data is restricted to authorized personnel only
• Our website is hosted on Vercel, which provides enterprise-grade security infrastructure
• We regularly review and update our security practices
• Third-party service providers are selected based on their security practices and compliance standards

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining the highest practical level of protection for your data.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

• Contact form submissions: Retained for 24 months after your last interaction with us, unless you become an active client
• Client data: Retained for the duration of our business relationship plus 36 months thereafter for record-keeping and legal compliance
• Newsletter subscriptions: Retained until you unsubscribe
• Website analytics data: Retained in anonymized form for up to 26 months
• Financial records: Retained for the period required by applicable tax and accounting laws in Burundi

When personal data is no longer needed, we securely delete or anonymize it.

9. International Data Transfers

As a business operating across East Africa with clients in multiple countries, your data may be transferred to and processed in countries other than your country of residence. Our service providers, including Vercel (United States), Resend (United States), and advertising platforms (global), may process data outside of East Africa. When your data is transferred internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Your Rights

You have the following rights regarding your personal information:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may request that we correct any inaccurate or incomplete personal data
• Right to erasure: You may request that we delete your personal data, subject to any legal obligations requiring us to retain it
• Right to restrict processing: You may request that we limit how we use your personal data
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time

To exercise any of these rights, please contact us at hello@servunt.com. We will respond to your request within 30 days.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at hello@servunt.com, and we will take steps to delete such information from our records.

12. Third-Party Links

Our website may contain links to third-party websites, including social media platforms (LinkedIn, X/Twitter), messaging services (WhatsApp), and advertising platforms. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party websites you visit through links on our site.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: