Privacy Policy

1. Introduction

Servunt ("we", "our") is an AI engineering firm building custom agent harnesses, prompt chaining architectures, and secure data staging pipelines to maximize enterprise ROI globally. Our primary technical hub is based in Bujumbura, with support offices in Kigali and Nairobi.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website servunt.com, use our contact forms, communicate with us, or engage our services. By using our website or providing information, you acknowledge you have read and understood this policy.

We are committed to protecting the privacy of individuals and enterprises interacting with our services globally. This policy applies regardless of your country of residence.

2. Information We Collect

We collect the following categories of information:

2.1 Information you provide directly

When you contact us, request a consultation, or communicate with us, we may collect:

• Full name
• Email address
• Phone number (including WhatsApp)
• Company name
• Website URL
• Service interests and workflow bottlenecks
• Any additional details included in your query

2.2 Information collected automatically

When you visit our website, some information is collected automatically via cookies:

• IP address and approximate geographic location
• Browser type, version, and language preferences
• Device type (desktop, mobile, tablet) and operating system
• Pages visited, time spent, and navigation path
• Referrer URL (how you found us)

2.3 Enterprise Data & Integrations

When building and deploying custom agent harnesses or staging pipelines, we process data solely within your secure perimeters (VPC or private database instances) as designated by you. We do not copy, store, or transmit your proprietary data to external servers unless explicitly configured by your team.

3. How We Use Your Information

We use personal information for the following purposes:

• Providing services: To respond to inquiries, design custom agent architectures, and manage engagements
• Communication: To share project updates, technical designs, and coordinate review sessions
• Website improvement: To analyze usage patterns and optimize website performance
• Compliance: To comply with applicable laws and regulations in the jurisdictions where we operate

4. Legal Basis for Processing

We process information based on the following legal grounds:

• Consent: When you voluntarily submit forms on our website
• Contractual necessity: When processing is required to execute our service agreements
• Legitimate interest: For improving our services and website user experience
• Legal obligation: When required by law

5. Data Sharing and Third Parties

We do not sell, rent, or trade your personal or business information. We share info only with service providers that support our operations:

• Email service (Resend): For sending contact forms and transaction messages
• Hosting provider (Vercel): For serving our website
• Analytics tools: For understanding anonymous traffic patterns

All third-party providers are contractually bound to protect your data and use it only for specified purposes.

6. Cookies and Tracking Technologies

Our website uses cookies to improve navigation and analyze performance:

• Essential cookies: Required for core website functions like language preferences.
• Analytical cookies: Help us understand anonymous visitor interaction.
• Preference cookies: Remember your language settings (English or French).

You can control cookie settings in your browser. Disabling cookies may affect website functionality.

7. Data Security

We implement rigorous technical and organizational measures to protect data:

• All data in transit is encrypted using HTTPS/TLS protocols
• Access to personal or project data is limited to authorized engineers only
• Our website is hosted on secure enterprise-grade infrastructure on Vercel

We commit to maintaining the highest standards of data security to protect your proprietary information.

8. Data Retention

We retain personal information only as long as necessary:

• Contact form submissions: Retained for 24 months unless you become an active client
• Client project logs: Retained during our active engagement plus 36 months
• Newsletter subscriptions: Retained until you unsubscribe

Once no longer needed, data is securely deleted or anonymized.

9. International Data Transfers

As a global AI engineering firm, we may process information on servers located in various jurisdictions depending on provider routing. We ensure appropriate safeguards are in place to secure your information during international transfers.

10. Your Rights

You hold the following rights regarding your personal information:

• Right to access your stored data
• Right to rectify inaccurate or incomplete records
• Right to erasure of your data under legal limits
• Right to object to or restrict data processing
• Right to withdraw consent at any time

To exercise your rights, contact us at hello@servunt.com. We respond to all requests within 30 days.

11. Children's Privacy

Our services and website are not directed to individuals under 18. We do not knowingly collect children's data.

12. Third-Party Links

Our site contains links to LinkedIn, X/Twitter, and WhatsApp. We are not responsible for their privacy practices.

13. Policy Updates

We may update this policy to reflect practice or regulatory changes. The 'Last updated' date will be revised accordingly.

14. Contact Us

For any privacy questions or requests, contact us at: